Terms and Conditions
By placing an order with, or otherwise purchasing from, 3DR, Inc. (the "Seller"), whether through our website, by email, by phone, or by Purchase Order, the Customer acknowledges having read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with these Terms, do not place an order. These Terms apply to all orders and prevail over any conflicting terms submitted by the Customer unless expressly agreed to in writing and signed by an authorized representative of 3DR, Inc.
PAYMENTS
Payment terms — 100% in advance (CBD)
To proceed with your order, full payment (100%) in advance is required (CBD - Cash Before Delivery). Unpaid orders placed via email or phone will be held for 5 business days until it is paid. At the end of the period, the order will be canceled by 3DR, Inc. (further "Seller"), and all quotes and discounts will be canceled.
In order to make a tax-exempt purchase, the Customer is eligible to create an account in the Seller's web store and make a note about the request, then send the tax-exempt form via email along with the order number or customer ID before submitting payment, or request a refund after payment has been submitted.
Payment Verification
Every order received by the Seller is verified with a payment security system implemented in our online store. All orders are subject to a payment verification process if our payment security system marks them with a high chance of risk and/or possible fraud. If your order is marked as possible fraud, your order will be put on hold until it is verified. Seller will attempt to call the customer at the phone number provided in the order and/or send a verification message to the email provided when placing the order.
It is very important to provide Seller with a legitimate phone number and email address. If we do not receive any response on the phone or within a certain time frame specified in the email, your order may be canceled and the payment will revert back to the account used. If Seller was not able to reach you, or you did not receive any email from us and you believe your order was canceled by mistake, you are welcome to place a new order anytime. Please know any new orders will still need to be verified. Once you verify the payment, your order will no longer be on hold and will carry out without any payment issues. This is a precautionary process that is implemented to avoid any possible fraud and secure both the Seller's and the Customer's financial matters.
Wire Transfer
By selecting Wire Transfer as a payment method, the customer acknowledges full responsibility for any and all fees charged by their bank or intermediary institutions. All transfer fees must be covered by the sender to ensure the full invoice amount is received by 3DR, Inc.
Customers must email a copy of the payment confirmation or wire receipt immediately after completing the transfer. The confirmation must include the order number and be sent to info@3dr.com.
It is the customer's responsibility to proactively confirm that payment has been successfully processed and received by 3DR, Inc. Orders will not be released for shipment until payment has been verified in full.
Failure to provide proof of payment or to ensure that full payment (including all transfer fees) has been received may result in processing or shipping delays. 3DR, Inc. is not responsible for any such delays arising from incomplete or improperly processed payments.
Pricing, Quotes, and Tariff / Cost Adjustments
All prices are quoted in U.S. Dollars and are exclusive of any applicable taxes, duties, tariffs, customs charges, or shipping fees unless expressly stated otherwise. Prices, quotes, and discounts are valid only for the period stated on the quotation or, if no period is stated, for the 5-business-day payment window described above. A quoted or listed price is confirmed and locked only upon 3DR, Inc.'s receipt of full payment (CBD). Orders that are not paid within the applicable period, or that are canceled for any reason, lose all associated pricing, quotes, and discounts, and any replacement order will be priced at 3DR, Inc.'s then-current rates.
Prices are subject to change without prior notice as a result of new or increased tariffs, duties, import fees, taxes, currency fluctuations, or supplier and raw-material cost increases. Where any such change takes effect after a quote is issued but before full payment is received, 3DR, Inc. reserves the right to revise the price and to require a corrected invoice or a new order reflecting the current price before production begins or the order is released. The Customer is not obligated to accept a revised price; in that case the order may be canceled with a full refund of any amount already paid, subject to the NCNR provisions below.
In the event of an obvious pricing, typographical, or system error, 3DR, Inc. reserves the right to cancel or correct the affected order, even after an order confirmation has been sent, and to refund any amount paid.
CUSTOMER COMPLIANCE
Export Compliance
All products sold by 3DR, Inc. are subject to U.S. export control laws and regulations. The customer agrees not to export, reexport, transfer, or use any product in violation of U.S. law, including but not limited to the Export Administration Regulations (EAR). Customers are solely responsible for determining and complying with all applicable export requirements in their jurisdiction.
Destination and Use Requirements
By proceeding with a purchase, the customer acknowledges and agrees to promptly provide any requested information concerning the final destination and intended use of the ordered products. This information is crucial for ensuring compliance with relevant codes of conduct and regulations. Additionally, should any forms or documents be required to facilitate compliance with such codes or regulations, the customer undertakes the responsibility to promptly file and submit the requested documentation. This collaborative effort ensures that both the Customer and the Seller adhere to applicable legal and ethical standards governing the use and distribution of the products.
Forwarding Companies Policy
3DR, Inc. does not ship to package forwarding companies, freight forwarders, or similar intermediaries. Orders listing a forwarding company as either the billing or shipping address will be automatically cancelled without notice.
Customers who have a legitimate business need to use a forwarding service may request an exception by contacting 3DR, Inc. prior to placing an order. Approval of such requests is solely at our discretion and requires verification of the customer's identity and business legitimacy.
If a forwarding company waiver is granted, the customer accepts full responsibility for the shipment once it leaves our facility. 3DR, Inc. will not be held liable for any loss, damage, delay, theft, or misdelivery that occurs after the order has been handed over to the forwarding company or its agents.
Purchase Order (PO) Policy
All customers placing orders via Purchase Order (PO) must create a registered account with 3DR, Inc. prior to submitting the order. PO orders will not be accepted from individuals or entities that do not have an active account.
By submitting a Purchase Order, the customer acknowledges and agrees to 3DR, Inc.'s Terms and Conditions, whether:
- Accessed through a direct link provided by 3DR, Inc., or
- Referenced or stated on the invoice. No additional or conflicting terms or conditions from the buyer will apply unless explicitly agreed to in writing and signed by an authorized representative of 3DR, Inc.
PO orders are accepted strictly upon meeting all requirements listed below:
- Placing a PO is only available for companies who cannot place an order through our website or pay by credit/purchasing card or PayPal.
- Order total must be at least $500 US Dollars.
Account Ownership and Verification
All invoicing, order updates, and related communications will be conducted only with the registered account owner. Any request for information must come from the same email address or phone number associated with the account. If contact details do not match the registered account information, no order details will be released for privacy and security reasons.
RETURNS
Prior Authorization for Product Returns and General Policies
To return a product to Seller, you must receive prior authorization and a Return Merchandise Authorization number ("RMA") from 3DR, Inc. This number can be obtained by contacting Seller via phone or email. The RMA number must be displayed prominently on the exterior of the box. Any merchandise returned to 3DR, Inc. without an RMA number cannot be accepted and will be returned. 3DR, Inc. may require a 15% restocking fee for returned merchandise in its sole discretion. A restocking fee does not apply to defective merchandise. All returned merchandise must be packed to ensure no damage is incurred during transit, and must be sent using a shipping method that provides tracking information. 3DR, Inc. cannot be held responsible for damage that occurs in transit. No merchandise is accepted for exchange or return 30 days from the date of purchase.
Defective Merchandise
Any inquiry for defective merchandise will be supported via email or phone.
After 30 days from the date of receiving the order, the Seller will allow defective merchandise to be returned for exchange or store credit only. Exchanges and/or store credit will be provided once merchandise has been received and inspected.
If the Seller is unable to reproduce the problem(s) or it is apparent that the problem(s) was caused by the Customer, the Customer is then responsible for covering shipping costs, and the merchandise will not be returned until costs have been fully recovered. Whether or not an item is considered defective is determined at the sole discretion of 3DR, Inc.
Non-Cancelable, Non-Refundable (NCNR) Orders
Orders designated as Non-Cancelable, Non-Refundable (NCNR) are final once submitted and acknowledged by 3DR, Inc. If an order is identified as NCNR on a quotation, purchase order, sales acknowledgment, or invoice, it cannot be canceled, changed, returned, or refunded for any reason once accepted.
The customer is responsible for reviewing all order details, quantities, and specifications prior to submitting an NCNR order. Once confirmed, the order is binding. Lead times provided are estimates only. Any delay in manufacturing, material availability, or logistics does not release the customer from the NCNR commitment. 3DR, Inc. is not liable for delivery delays, and such delays do not constitute grounds for cancellation or refund.
The NCNR status may apply to, but is not limited to, custom or special-order products, items built to customer specifications, components sourced specifically for a customer's order, or volume and discounted orders.
By placing an NCNR order, the customer acknowledges and agrees to these terms, which override any conflicting customer terms or conditions unless otherwise agreed in writing and signed by an authorized representative of 3DR, Inc.
NCNR Orders by Value
Orders with a total value exceeding $10,000.00 USD are deemed Non-Cancelable and Non-Returnable (NCNR) once confirmed. Due to the custom nature of our manufacturing and component sourcing, we cannot accept cancellations or offer refunds for these orders. Please ensure all specifications and requirements are finalized prior to order placement.
Custom / Made-to-Order
Custom, configured, or built-to-order products are non-cancelable and non-modifiable once materials have been procured or production has commenced. Any subsequent change requests will be subject to review and may incur additional fees or extended lead times.
SHIPPING
Shipping Costs
All orders get shipped on business days, from Monday through Friday 8AM–3PM PST. All international shipments may be subject to an additional import tax and/or customs fees, which we are not responsible for.
We strongly encourage our customers to check with their country's customs office if there are any fees applicable. In case you need additional documentation on the label, please write it in the order notes.
If you are returning merchandise for store credit or exchanging functional merchandise, you are responsible for covering the return shipping costs. If you are exchanging defective merchandise or merchandise you received in error due to a packaging mistake at the 3DR, Inc. warehouse, Seller will refund you the return shipping costs once we have received and processed your RMA.
For merchandise returned to 3DR, Inc., 3DR, Inc. will not cover the cost of expedited shipping methods. Please choose a standard shipping option that provides tracking (USPS Priority Mail, FedEx Ground, etc.). If you are unsure about which shipping method to choose, please contact 3DR, Inc. and we'll be happy to assist you.
International Orders and Customs Policy
For all international orders, the customer is solely responsible for complying with all applicable import laws and paying any customs duties, taxes, brokerage fees, or other charges imposed by the destination country. 3DR, Inc. is not responsible for delays, holds, or returns caused by customs authorities, nor for any additional fees incurred once the package leaves our facility.
Failure by the recipient to pay customs duties or to accept delivery will result in the order being classified as abandoned. For orders with a total value under $200 USD, abandoned shipments are not eligible for refund or replacement.
By placing an international order, the customer acknowledges and agrees to these terms and assumes full responsibility for all import-related obligations.
TAX EXEMPTION
Customers claiming tax-exempt status must ensure their account is properly verified as tax-exempt prior to placing and paying for any order. 3DR, Inc. cannot retroactively apply tax exemption to completed orders.
If sales tax has already been collected and remitted to the state, it cannot be refunded by 3DR, Inc. Customers may contact their local tax authority to request a refund directly.
If tax has not yet been remitted, the order may be canceled and refunded in full, and a new order may be placed once tax-exempt status is properly established.
CANCELLATION
Stock Items Available for Immediate Shipping
Customers may cancel their order at any time prior to shipment if the product ordered was marked as "in stock" and available for immediate shipping at the time of purchase.
To request a cancellation, written notice must be provided via email or official communication channel. If the cancellation request is received after the product has shipped, the order will be subject to our standard return policy (if applicable), and any shipping or restocking fees incurred may apply.
This policy does not apply to custom, made-to-order, or NCNR (Non-Cancelable, Non-Returnable) products.
Pre-orders and Out-of-Stock Items
Orders placed for pre-order or out-of-stock items may be canceled at any time, unless the order is identified as Non-Cancelable, Non-Refundable (NCNR). There is no time limit on such cancellations for standard (non-NCNR) items.
If the automated refund processing period has expired, refunds will be issued by check or PayPal payment. 3DR, Inc. does not hold customer funds for orders that cannot be fulfilled, except where the order has been designated as NCNR.
European Union / EEA Consumer Right of Cancellation (Right of Withdrawal)
Where required by applicable law, consumers (natural persons acting for purposes outside their trade, business, or profession) located in the European Union or European Economic Area have the right to cancel a distance-purchase order within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).
The 14-day withdrawal period begins on the day the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods. To exercise this right, the consumer must inform 3DR, Inc. of the decision to withdraw by a clear statement sent to info@3dr.com, quoting the order number, before the 14-day period expires. Sending the notice before the deadline is sufficient to meet it.
Upon valid withdrawal, 3DR, Inc. will reimburse all payments received for the returned goods, including standard outbound delivery costs, without undue delay and no later than 14 days from the day it is informed of the withdrawal. 3DR, Inc. may withhold reimbursement until the goods have been received back or the consumer has supplied proof of return, whichever is earlier. The consumer must return the goods without undue delay and no later than 14 days from the day of notifying withdrawal, and bears the direct cost of returning the goods. The consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Exceptions. As permitted under the Directive, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized, nor to other categories excluded by law. Because many of 3DR, Inc.'s products are custom or made-to-order, such items may be exempt from this right; where an item is exempt, this will be indicated at or before the point of sale and the NCNR and Custom/Made-to-Order provisions of these Terms will apply.
How to withdraw. EU/EEA consumers may notify us of withdrawal using our online withdrawal function, where provided, or by sending the model withdrawal statement below to info@3dr.com. Any clear, unambiguous statement of the decision to withdraw is also accepted.
Model withdrawal form — To 3DR, Inc., info@3dr.com: I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods [order number and description], ordered on [date] / received on [date]. Name of consumer(s): ______. Address of consumer(s): ______. Date: ______.
This section applies only to EU/EEA consumer orders and does not limit any additional rights granted by the consumer's national law. It does not apply to business (B2B) purchases.
Cancellation by Seller (3DR, Inc.)
We reserve the right to cancel any order due to pricing errors, unavailability, export restrictions, or customer non-compliance with payment or documentation requirements.
CHARGEBACKS AND PAYMENT DISPUTES
If a customer disputes any charge or believes an error has occurred, the customer agrees to contact 3DR, Inc. first at info@3dr.com to resolve the matter before initiating a chargeback or payment dispute with their bank, card issuer, or payment provider. Many issues, including shipping questions, order changes, and refunds, can be resolved directly and more quickly.
Initiating a chargeback for a valid, authorized, and fulfilled order—or for an order that is Non-Cancelable, Non-Refundable (NCNR) or otherwise not eligible for refund under these Terms—is considered a wrongful or fraudulent chargeback. In such cases, 3DR, Inc. reserves the right to contest the chargeback and to submit these Terms and Conditions, order records, proof of authorization, and delivery confirmation as evidence.
The customer remains responsible for the full order amount, plus any chargeback, administrative, or bank fees incurred by 3DR, Inc., where a chargeback is later reversed or found to be invalid. 3DR, Inc. may also suspend or cancel any pending or future orders from a customer who files a wrongful chargeback, and may require prepayment by verified means on any subsequent orders. Nothing in this section limits a customer's rights under applicable law, including any mandatory consumer protections.
LIMITATION OF LIABILITY
3DR, Inc. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use, misuse, or inability to use any product, including but not limited to loss of profits, data, or business opportunities, even if advised of the possibility of such damages. The Seller's total liability shall not exceed the amount paid by the Customer for the specific product giving rise to the claim.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in San Diego County, California, and both parties consent to the jurisdiction of such courts. Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of habitual residence where such protection cannot be derogated from by agreement.
FORCE MAJEURE
3DR, Inc. shall not be liable for any delay or failure in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, changes in law, tariffs or trade restrictions, shortages of materials, or transportation delays. In such cases, performance deadlines shall be extended for a period equal to the duration of the delay.
WARRANTY
All products sold by 3DR, Inc. include a 30-day limited warranty period from the date of purchase. Any concerns or issues must be reported immediately via email or through our Contact Us form. We will make every reasonable effort to assist in resolving any technical or product-related issues in a timely manner.
3DR, Inc. does not provide software support. If an issue is determined to be software-related, 3DR, Inc. shall not be held responsible or obligated to provide further assistance under this warranty.
If a problem cannot be resolved through email support, an RMA (Return Merchandise Authorization) will be issued. Upon receipt, the product will be evaluated in-house to determine the cause of the issue. If it is determined that the product was physically damaged, mishandled, modified, or otherwise compromised during customer use, the warranty will be voided.
Warranty coverage automatically expires 30 days after the date of purchase, unless an exception is explicitly agreed upon in writing by 3DR, Inc. Any further assistance provided after the warranty period is at the sole discretion of 3DR, Inc.
If a customer, in good faith, acknowledges that a failure occurred due to their own actions—either within or after the warranty period—3DR, Inc. may, at its discretion, offer a discount or courtesy support to help prevent similar issues in the future.
California Proposition 65 Warning
Some products sold by 3DR, Inc. may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. This warning is provided in compliance with California Proposition 65.
For more information about Proposition 65, please visit the California Office of Environmental Health Hazard Assessment (OEHHA) website at www.P65Warnings.ca.gov. For 3DR, Inc.'s full Proposition 65 statement, see https://docs.3dr.com/irc/ca-prop-65/.
By purchasing or using our products, the customer acknowledges awareness of this warning.
PRIVACY POLICY
3DR, Inc. collects and processes personal information in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By placing an order or using our website, you acknowledge and agree to the practices described in the Privacy Policy, available at https://docs.3dr.com/irc/privacy-policy/.
Our Customer Information Disclosure, which explains what customer information may be collected, used, or disclosed and under what circumstances, is also incorporated into these Terms by reference and is available at https://docs.3dr.com/irc/customer-info-disclosure/.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force. 3DR, Inc. may modify these Terms without prior notice, and updated versions will apply to all subsequent orders.
Last updated: July 21, 2026.